Privacy Policy

Agency Command Center™ — Helm™

Strevolve LLC

Last Updated: June 26, 2026

Effective Date: June 11, 2026

Who We Are

Agency Command Center is a product of Strevolve LLC, a Wyoming limited liability company. Our website is theagencycommandcenter.net and our app is app.theagencycommandcenter.net.

If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected].

What Information We Collect

Information You Provide Directly

When you create an account we collect your name, email address, agency name, and state licensing information. When you complete the onboarding flow we collect your primary licensed state and primary carrier. When you subscribe to a paid plan we collect billing information, which is processed by Stripe — we do not store your full payment card details on our servers.

If you subscribe to an Agency tier plan and invite producers to your account, we collect the email addresses of those invited users in order to send invitation emails and provision their accounts.

Information You Enter About Your Business

You may enter client records, policy information, renewal dates, pipeline data, voice memos, and other business records into the Platform. This information belongs to you. We process it only to provide you the service and do not use it for any other purpose.

Information Generated by Your Use of the Platform

We collect information about how you use the Platform including features you access, automations that run, content you generate, compliance reviews that occur, emails sent through the Platform, and actions you take within the app. We use this information to provide the service, generate your Impact Reports and Book Health Score, power the automation engine, and improve the Platform.

Voice Memo Data

If you use the Conversation Capture feature, voice memo audio is processed to generate transcripts, extract tasks, create calendar items, and — if you have an active Helm subscription — identify marketing campaign patterns. Audio files are deleted after 90 days. Transcripts and extracted data are retained as part of your account records for as long as your account is active.

Referral Data

If you arrive at the Platform through a referral link shared by another agent, we record the referring agent's organization identifier in connection with your account in order to process the referral reward program described in our Terms of Service. We do not share your identity with the referring agent beyond confirming that a referral resulted in an activated account.

Technical and Usage Data

We automatically collect certain technical information when you access the Platform including your IP address, browser type, device type, operating system, pages visited, and time spent in the app. We use this information to maintain Platform security, diagnose technical issues, and improve the user experience.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and operate the Agency Command Center platform and all its features including the operations module, Helm module, automation engine, compliance review engine, and client portal.
Generate your Book Health Score, Impact Reports, weekly results summaries, and other personalized analytics based on your account data.
Send transactional communications including account verification, billing receipts, subscription confirmations, trial sequence emails, and product notifications. These communications are part of the service and are not optional while your account is active.
Send product update communications and feature announcements. You may opt out of non-transactional marketing communications at any time by clicking the unsubscribe link in any such email.
Process payments and manage your subscription through Stripe.
Enforce our Terms of Service and protect the security and integrity of the Platform.
Comply with applicable legal obligations.

We do not sell your personal information to third parties. We do not use your personal information to serve you advertising from third parties.

Data You Enter About Your Clients

Any client or policy data you enter into Agency Command Center belongs to you. We process client data only to provide you the service — to power renewal tracking, retention scoring, cross-sell identification, client portal features, and related platform functions. We do not use your client data for marketing, we do not sell it, and we do not share it with any party other than the sub-processors listed below who are necessary to operate the Platform.

You can export your client data at any time from Settings. Upon cancellation of your subscription we retain your data in archived form for 90 days and then delete it from our systems.

Third-Party Services and Sub-Processors

Agency Command Center uses the following third-party services to operate. Each service processes data only as necessary to provide the relevant function and is governed by its own privacy policy.

Stripe — payment processing. Stripe processes your billing information and subscription management. Stripe's privacy policy is available at stripe.com/privacy.
Resend — transactional email delivery. Resend processes your email address and the content of transactional emails sent by the Platform including trial sequence emails, impact reports, referral notifications, and agency onboarding emails. Resend's privacy policy is available at resend.com/privacy.
Supabase — database, authentication, and file storage. Supabase stores your account data, client records, platform activity, uploaded documents, and other data you enter into the Platform. Supabase's privacy policy is available at supabase.com/privacy.
Anthropic — AI-powered content generation. When you use Helm's content generation features, prompts and relevant context are sent to Anthropic's API to generate marketing content. Anthropic's privacy policy is available at anthropic.com/privacy.
Cloudflare — DNS, security, and content delivery. Cloudflare processes network traffic to and from the Platform for security and performance purposes. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
LinkedIn, Facebook, and Instagram — social media publishing. When you connect your social media accounts and use Helm's publishing features, content you approve for publication is transmitted to these platforms through their respective APIs. Connection and use of these platforms is at your direction. Each platform's privacy policy governs how they handle data received through their APIs.
Calendly — onboarding call scheduling. If you schedule an optional onboarding call through the link provided in your Agency welcome email, your scheduling data is handled by Calendly. Calendly's privacy policy is available at calendly.com/legal/privacy-notice.

We do not share your personal information with any other third parties except as required by law or as necessary to enforce our Terms of Service or protect the rights, property, or safety of Strevolve, our users, or others.

Compliance Logs and Audit Data

If you have an active Helm subscription, the Platform maintains a compliance audit log that records compliance review decisions made on your content — including rules checked, flags raised, disclosures injected, and approval timestamps. This log is retained for three years from the date of each entry as part of our service commitment for regulatory-ready compliance documentation. You may access your compliance audit log from the Helm section of your dashboard.

Client Portal Data

If you use the Client Portal feature (available on Producer and Agency tier plans), your clients may access a secure portal where they can view their policies, documents you share with them, and communicate with you through a message thread. Client portal access is protected by one-time verification codes sent to each client's email address.

Client portal activity — including document views, messages sent, and requests submitted — is logged in your account and visible to you in the Portal tab of each client's record. This activity data is part of your account data and is subject to the same retention and deletion terms as other account data.

We do not use your clients' portal activity for any purpose other than providing you the service.

Data Retention

Account data — retained for as long as your account is active, then archived for 90 days following cancellation, then deleted.
Client and policy records — retained as part of your account data. Archived for 90 days following cancellation, then deleted.
Compliance audit logs — retained for three years from the date of each entry regardless of account status, then deleted.
Voice memo audio files — deleted after 90 days from the date of upload.
Voice memo transcripts and extracted data — retained as part of your account data subject to standard account retention terms.
Billing records — retained for seven years as required by applicable financial recordkeeping requirements.
Referral records — retained for as long as your account is active, then archived for 90 days following cancellation, then deleted.

You may request export of your account data at any time from Settings. You may request deletion of your account by contacting [email protected].

Security

We take the security of your data seriously. We implement the following measures to protect your information:

Encryption in transit — all data transmitted between your browser or device and our servers is encrypted using TLS.
Encryption at rest — data stored in our database is encrypted at rest.
Role-based access controls — access to your data within the Platform is restricted to your account and any producers you have invited under an Agency subscription. Strevolve team members access account data only as necessary to provide support or maintain the Platform.
Row-level security — our database implements row-level security policies that isolate your organization's data from other organizations' data at the database level.
Regular security review — we conduct regular reviews of our security configuration and access controls.

No security system is impenetrable. If you believe your account has been compromised, contact us immediately at [email protected].

Your Rights and Choices

Access and correction — you may access and update your account information from your account settings at any time. You may contact us at [email protected] to request access to or correction of other personal information we hold about you.

Data export — you may export your client and policy data at any time from Settings. We provide data exports in standard formats.

Account deletion — you may request deletion of your account and associated data by contacting [email protected]. We will process deletion requests within 30 days. Note that compliance audit logs are subject to the three-year retention requirement described above and may not be deleted on request prior to the expiration of that period.

Email preferences — you may opt out of non-transactional marketing emails at any time by clicking the unsubscribe link in any such email. Transactional emails related to your account, billing, and service are necessary to provide the service and cannot be opted out of while your account is active.

California residents — if you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of sale of personal information. We do not sell personal information. To exercise your CCPA rights contact [email protected].

We will respond to all rights requests within 30 days.

Children's Privacy

The Platform is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, contact us at [email protected] and we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Platform, or applicable law. We will notify you of material changes by posting the updated Privacy Policy at theagencycommandcenter.net/privacy and by email to the address associated with your account at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

Contact

Strevolve LLC
30 N Gould St Ste N
Sheridan, WY 82801
[email protected]
615-413-4398