Refund and Cancellation Policy

THE SHORT VERSION

You get a 14-day free trial with no credit card required. By the time you are charged, you have already experienced the full product. We offer a 7-day refund window from your first charge for billing errors and documented platform failures. Cancellations take effect at the end of your current billing period — you keep access through the date you paid for.

1. FREE TRIAL

Agency Command Center offers a 14-day free trial of the Operations module. No credit card is required to start a trial. Your trial simply ends if you do not subscribe — there is nothing to cancel and no charge is made.

The 14-day trial gives you full access to the Operations module. Helm features are introduced at trial day 7 and require a paid Helm subscription to activate.

2. WHEN CHARGES BEGIN

Your first charge occurs when you select a paid plan after your trial ends, or when you choose to subscribe before your trial expires. You will always see the charge amount and billing frequency before confirming payment.

3. REFUND ELIGIBILITY — WHAT QUALIFIES

We offer refunds within 7 days of your first charge for the following specific situations only:

(a) Billing error — you were charged the wrong amount, charged twice for the same period, or charged after a valid cancellation was confirmed.

(b) Platform inaccessibility — the ACC platform was completely inaccessible to you for more than 72 consecutive hours due to a failure on our side, and you reported the issue to [email protected] during that period. Scheduled maintenance windows communicated in advance do not qualify.

(c) Wrong tier charged — you were charged for a tier you demonstrably never accessed, confirmed by our records.

Outside of these three situations, charges are non-refundable. Because ACC includes a full 14-day free trial before any charge, "I didn't use it," "I forgot to cancel," "it wasn't what I expected," and feature-related disputes do not qualify for refunds.

4. REFUND ELIGIBILITY — WHAT DOES NOT QUALIFY

The following are not eligible for refunds:

• Unused trial days or unused days within a paid billing period
• Forgetting to cancel before a renewal date
• Dissatisfaction with features that were visible and available during the free trial
• Changing your mind after subscribing
• Disputes about features that are on the product roadmap but not yet shipped
• Accounts suspended for Terms of Service violations

5. HOW TO REQUEST A REFUND

Email [email protected] within 7 days of the charge with the subject line:
Refund Request — [your account email address]

Include:

• The email address on your ACC account
• The date of the charge
• The specific reason for your request
• Any supporting documentation

We respond to all refund requests within 2 business days. If your request qualifies, the refund is processed to your original payment method within 5 to 10 business days.

6. CANCELLATION

You may cancel your subscription at any time from your account Settings page under Your Plan, or by emailing [email protected].

When you cancel:

(a) Monthly subscriptions — your access continues through the end of the current monthly billing period. You will not be charged again after that date.

(b) Annual subscriptions — your access continues through the end of the annual period you paid for. If you cancel within 30 days of an annual renewal charge, you may request a pro-rated refund for the unused full months remaining. After 30 days from the annual renewal date, no refund is issued for the remaining term, but access continues through the full paid period.

(c) Data retention — after your subscription ends, your data is retained for 90 days. During this window you may reactivate or export your data. After 90 days, data is deleted per our Privacy Policy.

7. FOUNDING AGENT PROGRAM AND CANCELLATION

Founding agents who subscribed during the first 100-agent cohort are locked at their founding price for life — contractually, not as a courtesy.

This lock is tied to continuous active subscription. If a founding agent cancels for any reason and later re-subscribes, they re-subscribe at the then-current list price. The founding price lock does not survive a gap in subscription.

If you are a founding agent considering cancellation for a reason we might be able to resolve, please email [email protected] directly before cancelling.

8. ANNUAL SUBSCRIPTION PRO-RATION

Annual subscribers who cancel within 30 days of their annual renewal may request a pro-rated refund:

Refund = (Annual charge / 12) × full unused months remaining

Email [email protected] with subject:
Annual Pro-Ration Request — [your account email address]
within 30 days of your renewal date.

9. BILLING ERRORS — NO TIME LIMIT

There is no time limit on refund requests for genuine billing errors. If you were double-charged, charged the wrong amount, or charged after a confirmed cancellation — email [email protected] and we will correct it.

10. CHANGES TO THIS POLICY

Material changes will be communicated to active subscribers via email at least 14 days before they take effect.

11. CONTACT

Email: [email protected]
Response commitment: 2 business days

Strevolve LLC | Wyoming Limited Liability Company
theagencycommandcenter.net

Agency Command Center™ and Helm™ are trademarks of Strevolve LLC. All rights reserved.

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