Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Agent," "User," or "you") and Strevolve LLC, a Wyoming limited liability company ("Strevolve," "we," "us," or "our"), governing your access to and use of the Agency Command Center platform, including the Helm module, all related software, APIs, content, and services (collectively, the "Platform").

By creating an account, starting a free trial, or purchasing a subscription, you agree to these Terms in full. If you are accepting these Terms on behalf of a company or agency, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not access or use the Platform.

1. The Platform

1.1 What We Provide

Agency Command Center is an operations and marketing automation platform designed for licensed independent insurance agents and agency owners. The Platform includes tools for client and policy management, renewal tracking, retention scoring, marketing content generation, compliance review, and related functions.

Helm is the marketing and compliance module available as an add-on to Agency Command Center. Helm provides AI-assisted content generation, multi-state compliance review, multi-channel publishing, and related marketing automation features.

1.2 What We Do Not Provide

The Platform is a software tool. It is not legal advice, compliance counsel, insurance regulatory guidance, or a substitute for professional consultation. The compliance engine in Helm is designed to assist agents in identifying potential advertising compliance considerations — it does not guarantee compliance with any state or federal regulation, does not constitute legal advice, and does not create an attorney-client relationship.

Strevolve is not an insurance company, insurance agency, insurance producer, compliance attorney, or regulatory authority. Nothing in the Platform constitutes a guarantee that your marketing content, business practices, or agency operations comply with any applicable law, regulation, or Department of Insurance requirement.

2. Accounts and Access

2.1 Eligibility

You must be at least 18 years of age to use the Platform. By using the Platform you represent that you meet this requirement and that all information you provide is accurate and complete.

2.2 Account Registration

You must create an account to access the Platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at [email protected] if you suspect unauthorized access to your account.

2.3 Agency Accounts and Multi-Seat Access

If you subscribe to an Agency tier plan, you may invite additional users ("Producers") to your account up to your purchased seat limit. You are responsible for all activity under your account and the accounts of Producers you invite. You represent that invited Producers have agreed to these Terms.

2.4 Accurate Information

You agree to provide accurate, current, and complete information when creating your account and to update that information as necessary. Strevolve reserves the right to suspend or terminate accounts with materially inaccurate information.

3. Subscriptions, Billing, and Cancellation

3.1 Subscription Plans

The Platform is offered on a subscription basis. Current plans, features, and pricing are described at theagencycommandcenter.net/pricing. Strevolve reserves the right to modify plans and pricing with reasonable notice to existing subscribers.

3.2 Founding Agent Program

Subscribers who join during the founding agent period (the first 100 agents and agency owners) receive the Founding Agent Program rate as described at the time of subscription. The Founding Agent Program rate is locked for the life of a continuous, active subscription. The Founding Agent Program rate is forfeited if a subscription lapses, is cancelled, or enters a payment failure state for more than 14 days. Strevolve reserves the right to define and enforce Founding Agent Program eligibility in its sole discretion.

3.3 Free Trial

Strevolve may offer a free trial period. During the trial you have access to the features described for your trial tier. No credit card is required to begin a trial. At the end of the trial period your account will revert to a limited access state unless you subscribe to a paid plan. Trial features and duration are subject to change.

3.4 Billing

Subscriptions are billed in advance on a monthly or annual basis as selected at checkout. Billing is processed through Stripe. By subscribing you authorize Strevolve to charge the payment method on file for recurring subscription fees. Annual subscriptions are billed in full at the start of each annual billing period. Monthly subscriptions are billed at the start of each monthly billing period.

3.5 Failed Payments

If a payment fails, Strevolve will attempt to collect payment using the information on file. If payment is not received within 14 days of the original billing date, Strevolve may suspend access to the Platform until payment is resolved. The Founding Agent Program rate may be forfeited on accounts that enter an extended payment failure state as described in Section 3.2.

3.6 Cancellation

You may cancel your subscription at any time through the billing portal accessible from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Platform through the end of the period you have paid for. Strevolve does not provide partial-period refunds except as required by applicable law or as described in Section 3.7.

3.7 Refunds

Strevolve does not provide refunds for monthly subscriptions. For annual subscriptions, refund requests submitted within 14 days of the annual billing date may be considered at Strevolve's discretion on a case-by-case basis. Approved refunds will be prorated for the unused portion of the annual term. To request a refund contact [email protected].

Our refund and cancellation terms are described in full in our Refund Policy at https://www.theagencycommandcenter.net/refund-policy, which is incorporated into these Terms by reference.

3.8 Price Changes

Strevolve may change subscription pricing for new subscribers at any time. For existing subscribers on monthly plans, Strevolve will provide at least 30 days written notice before a price change takes effect. For existing subscribers on annual plans, price changes will not take effect until the next annual renewal.

4. Acceptable Use

4.1 Permitted Use

You may use the Platform for your lawful business purposes as a licensed insurance agent or agency owner. You may use the content generation and publishing tools in the Platform to create and distribute marketing content in connection with your insurance business.

4.2 Prohibited Use

You agree not to:

• Use the Platform in any manner that violates any applicable federal, state, or local law or regulation, including insurance advertising laws and regulations in any state where you are licensed.
• Use the Platform to create, distribute, or publish marketing content that is false, deceptive, or misleading, or that violates any applicable advertising standard.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or proprietary methodologies of the Platform or any component thereof.
• Scrape, crawl, or extract data from the Platform by automated means without express written permission from Strevolve.
• Resell, sublicense, or make the Platform available to any third party other than Producers invited under a valid Agency subscription.
• Use the Platform to replicate, build, or assist in building any competitive product or service.
• Attempt to circumvent any security, access control, or authentication mechanism of the Platform.
• Transmit any malware, virus, or other harmful code through or in connection with the Platform.
• Use the Platform in any way that could damage, disable, overburden, or impair Strevolve's infrastructure or the experience of other users.
• Provide false or misleading information in connection with your account or your use of the Platform.

4.3 Compliance Responsibility

You are solely responsible for ensuring that your use of the Platform and any content you create, publish, or distribute through the Platform complies with all applicable laws and regulations, including without limitation state insurance advertising regulations, the FTC Act, CAN-SPAM, TCPA, NAIC model regulations, CMS Medicare Marketing Guidelines, FINRA rules, and SEC rules applicable to your license type.

The compliance review features in Helm are designed to assist you in identifying potential compliance considerations. They are not a substitute for your own independent compliance review and do not guarantee that any content is compliant with any particular law or regulation. You acknowledge that regulatory requirements change frequently and that Strevolve's compliance database may not reflect the most current regulatory developments at all times.

You are responsible for independently verifying the compliance of any content you publish through the Platform. Strevolve is not liable for any regulatory action, fine, license action, or other consequence arising from content you create, publish, or distribute through the Platform.

5. Content and Data

5.1 Your Data

You own your data. This includes your client lists, policy records, business records, account information, and any other data you input into the Platform ("Your Data"). You grant Strevolve a limited, non-exclusive license to use Your Data solely to provide and improve the Platform for your benefit.

5.2 Content You Create

You own the content you create using the Platform, including marketing copy, social posts, email campaigns, and other materials generated with the assistance of Platform tools. You are solely responsible for ensuring that content you create and publish complies with all applicable laws and regulations.

By publishing content through the Platform to third-party channels (LinkedIn, Facebook, Instagram, email, or others), you represent that you have the necessary rights and permissions to publish that content to those channels and that the content complies with the terms of service of those channels.

5.3 Platform Content

Strevolve owns all software, design elements, compliance databases, methodological frameworks, algorithms, templates, and other proprietary content in the Platform. Nothing in these Terms grants you any ownership interest in the Platform or its proprietary components.

5.4 Feedback

If you submit feedback, suggestions, or ideas about the Platform to Strevolve, you grant Strevolve a perpetual, irrevocable, royalty-free license to use that feedback without restriction or compensation to you.

5.5 Data on Cancellation

Upon cancellation of your subscription, Strevolve will retain Your Data in archived form for 90 days. During this period you may contact [email protected] to request an export of Your Data. After 90 days, Strevolve may delete Your Data from its systems. Strevolve is not responsible for any loss of data resulting from failure to export Your Data prior to the expiration of this retention period.

5.6 Aggregate and Anonymized Data

Strevolve may use anonymized, aggregated data derived from usage of the Platform for product improvement, research, and marketing purposes. This data will not identify you or your clients individually.

6. Privacy

Your use of the Platform is governed by Strevolve's Privacy Policy, available at theagencycommandcenter.net/privacy, which is incorporated into these Terms by reference. By using the Platform you agree to the Privacy Policy.

If you use the Platform to collect, store, or process personal information about your clients, you are responsible for complying with all applicable privacy laws governing your collection and use of that information, including any applicable state privacy laws.

7. Third-Party Services

7.1 Integrations

The Platform integrates with third-party services including Stripe for payment processing, Resend for email delivery, and social media platforms for content publishing. Your use of these third-party services is governed by their respective terms of service and privacy policies. Strevolve is not responsible for the availability, accuracy, or performance of third-party services.

7.2 Social Media Publishing

When you use the Platform to publish content to social media platforms including LinkedIn, Facebook, and Instagram, you are subject to the terms of service of those platforms. Strevolve does not guarantee that published content will reach any particular audience, remain published for any particular duration, or comply with the policies of any third-party platform.

7.3 AI Content Generation

The Platform uses artificial intelligence to assist in generating marketing content. AI-generated content may contain errors, inaccuracies, or content that does not reflect current regulatory requirements. You are responsible for reviewing, editing, and approving all AI-generated content before publication. Strevolve does not warrant the accuracy, completeness, or regulatory compliance of AI-generated content.

8. Intellectual Property

8.1 Strevolve Ownership

Agency Command Center™ and Helm™ are trademarks of Strevolve LLC. All software, design, content, compliance methodologies, proprietary algorithms, and other components of the Platform are owned by Strevolve or its licensors and are protected by applicable intellectual property laws.

8.2 License to You

Subject to your compliance with these Terms and payment of applicable fees, Strevolve grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business purposes during the term of your subscription.

8.3 Restrictions

You may not copy, modify, distribute, sell, sublicense, or create derivative works of any component of the Platform. You may not remove or alter any proprietary notices on the Platform.

8.4 Confidentiality of Proprietary Features

Beta features, unreleased product functionality, founding agent program details, and proprietary compliance methodologies disclosed to you in connection with your use of the Platform are confidential. You agree not to disclose these to third parties or use them for any purpose other than your internal use of the Platform.

9. Warranties and Disclaimers

9.1 Platform Provided As-Is

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STREVOLVE DISCLAIMS ALL WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9.2 No Compliance Guarantee

STREVOLVE DOES NOT WARRANT THAT YOUR USE OF THE PLATFORM OR ANY CONTENT GENERATED THROUGH THE PLATFORM WILL COMPLY WITH ANY APPLICABLE LAW, REGULATION, DEPARTMENT OF INSURANCE REQUIREMENT, OR PROFESSIONAL STANDARD. THE COMPLIANCE FEATURES OF THE PLATFORM ARE TOOLS TO ASSIST YOUR REVIEW — THEY ARE NOT A GUARANTEE OF COMPLIANCE.

9.3 No Uptime Guarantee

Strevolve does not warrant that the Platform will be available at all times or free from interruptions, errors, or defects. Strevolve will use commercially reasonable efforts to maintain Platform availability but does not guarantee any particular uptime or service level.

9.4 No Professional Advice

Nothing in the Platform constitutes legal advice, tax advice, financial advice, insurance advice, or compliance counsel. You should consult qualified professionals for advice specific to your situation.

10. Limitation of Liability

10.1 Exclusion of Consequential Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STREVOLVE, ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS, REGULATORY FINES, LICENSE ACTIONS, OR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR THESE TERMS, EVEN IF STREVOLVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Cap on Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STREVOLVE'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO STREVOLVE IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100.00).

10.3 Essential Basis

THE LIMITATIONS IN THIS SECTION REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN STREVOLVE AND YOU. STREVOLVE WOULD NOT PROVIDE THE PLATFORM ON THE TERMS SET FORTH HEREIN WITHOUT THESE LIMITATIONS.

10.4 Regulatory and Compliance Liability

STREVOLVE IS NOT LIABLE FOR ANY REGULATORY ACTION, DEPARTMENT OF INSURANCE INVESTIGATION, FINE, PENALTY, LICENSE SUSPENSION, LICENSE REVOCATION, OR OTHER REGULATORY CONSEQUENCE ARISING FROM YOUR USE OF THE PLATFORM, THE CONTENT YOU CREATE OR PUBLISH THROUGH THE PLATFORM, OR YOUR MARKETING OR BUSINESS PRACTICES. YOU ARE SOLELY RESPONSIBLE FOR THE REGULATORY COMPLIANCE OF YOUR BUSINESS.

11. Indemnification

You agree to indemnify, defend, and hold harmless Strevolve LLC and its members, officers, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Platform or violation of these Terms.
• Content you create, publish, or distribute through the Platform.
• Your violation of any applicable law or regulation, including insurance advertising laws.
• Your violation of any third party's rights.
• Any claim by a third party arising from your use of the Platform in connection with your insurance business.

12. Term and Termination

12.1 Term

These Terms remain in effect for the duration of your use of the Platform, including any free trial period and any paid subscription period.

12.2 Termination by You

You may terminate your use of the Platform at any time by cancelling your subscription as described in Section 3.6 and ceasing to access the Platform.

12.3 Termination by Strevolve

Strevolve may suspend or terminate your access to the Platform with or without notice if:

• You materially breach these Terms and fail to cure the breach within 14 days of written notice.
• You use the Platform in a manner that creates legal liability for Strevolve or harm to other users.
• You fail to pay applicable subscription fees.
• Required by applicable law or regulation.
• Strevolve determines in its sole discretion that continued provision of the Platform to you poses unacceptable risk.

12.4 Effect of Termination

Upon termination of your subscription or account for any reason, your license to use the Platform terminates immediately. Sections 4.3, 5, 8, 9, 10, 11, and 13 survive termination.

13. General Provisions

13.1 Governing Law

These Terms are governed by the laws of the State of Wyoming without regard to conflict of law principles.

13.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or your use of the Platform that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall be conducted on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration against Strevolve. The arbitration shall take place in Sheridan County, Wyoming or by remote proceeding. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND STREVOLVE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13.4 Modifications to Terms

Strevolve reserves the right to modify these Terms at any time. We will provide notice of material changes by posting updated Terms at theagencycommandcenter.net/terms and by email to the address associated with your account at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms you must cancel your subscription and cease using the Platform before the effective date.

13.5 Entire Agreement

These Terms, together with the Privacy Policy and any order documentation, constitute the entire agreement between you and Strevolve regarding the Platform and supersede all prior agreements, understandings, and negotiations relating to the subject matter.

13.6 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the remaining provisions.

13.7 Waiver

Strevolve's failure to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.

13.8 Assignment

You may not assign or transfer your rights or obligations under these Terms without Strevolve's prior written consent. Strevolve may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

13.9 Force Majeure

Strevolve is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.

13.10 Contact

Strevolve LLC 30 N Gould St Ste N Sheridan, WY 82801 [email protected]